Auto industry services are an essential part of the car buying and maintenance process. Consumers don’t have the capacity, or the time, to maintain their vehicles to high-performance standards. As a result, auto businesses of all varieties form a crucial layer of our consumer landscape.
But automotive workshops suffer from the same general requirements as any other industry—and sometimes even more so. While auto body shops require call center software, POS installations, and other needs that are typical for a small business, auto workers require a particular dedication to high air quality standards and an HVAC system that’s state-of-the-art.
Small business needs remain the same as they do in other industries.
There are many reasons why your auto business needs a call center software solution. For customer service excellence, call center and phone system installations are a must for any small business. However, in the automotive industry, relationships and repeat customers are a universal requirement for small business success that lasts beyond the flash in the pan that comes in the early days. In order to provide the service that your clients expect, it’s crucial to maintain a cloud-based call center infrastructure for agile caller and customer service capabilities. A phone system and caller practices that boost customer satisfaction and incoming call prioritization are easy to implement and represent something that should live within every auto shop.
Especially during this time of coronavirus-related lockdowns and social distancing measures, the ability to contact your clients over the phone about their service needs and car’s status is crucial to continued business operation.
Air conditioning is a core system for an optimal work environment.
Air conditioning systems, and the thermostat that controls the airflow, are essential to the proper function of an automotive garage. In many businesses, it’s common to install a thermostat near a kitchen, and this is typically the practice employed by retail space that’s used in this industry as well. But where the real magic happens is in the HVAC system that runs throughout your business space.
Automotive centers require great air circulation because debris and dust can cause insurmountable damage if left unchecked in the mechanical parts that technicians work with on a daily basis. A clean workspace is one in which cars can roll in and back out again at a rapid pace. Without a highly efficient HVAC system to keep the air temperature and condition at peak performance, your workspace might as well live outside in the rain and dirt.
The HVAC system keeps the workplace safe.
In addition to providing a clean slate for your technicians to operate on cars, your air conditioning and HVAC system is crucial to maintaining a healthy and safe environment for your staff. An auto attendant who works in a dirty facility is exposed to all manner of health problems and might have to spend a lot of time cleaning up the workspace to even get going at the beginning of a shift on the floor. Greeting your employees with a hygienic workspace is something that is a requirement in all industries, but a clean space in this business is also a safe one.
Safety is a significant priority in workplaces that deal with heavy machinery and parts that can cause catastrophic injury if mishandled. Keeping your staff safe and confident within their workspace is of paramount concern for shop owners. The HVAC system makes up a significant portion of this workplace safety consideration. Without proper ventilation, the debris from engines, brake dust, and other irritants and pollutants from the cars that come through the shop can build up and slow down the progress of the team.
Installing a new ventilation system that cleans the air and provides your staff with a healthy and hygienic workspace is something that is an absolute must in this industry. Your staff, clients, and wallet will thank you for the routine maintenance on this crucial component of a well-functioning shop floor.